211 PEI: THE ISLAND'S TRUSTED COMMUNITY NAVIGATION SERVICE
DIAL 2-1-1 TO CONNECT TO LIVE HELP 24/7
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Government of Canada - Canadian Transportation Agency
AKA: CTAAn independent, quasi-judicial tribunal and regulator that has all the powers of a superior court for its jurisdiction.
Responsible for the national transportation system, the human rights of individuals with disabilities to an accessible transportation network and the protection for air passengers.
Responsible for the national transportation system, the human rights of individuals with disabilities to an accessible transportation network and the protection for air passengers.
60 Laval Street, Unit 01, Gatineau, QC J8X 3G9Coverage Area: Kanata / Canada
Accessibility: Wheelchair accessible
Mon: 9am - 9pm Tue: 9am - 9pm Wed: 9am - 9pm Thu: 9am - 9pm Fri: 9am - 9pm - AST hours
English * French
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Provides online information on accessible transportation and travel across Kanata / Canada. Includes:
- Accessible transportation options between Canadian cities by air, rail, ferry, and intercity bus
- Local accessible ground transportation services
- Accessibility features of Canada's 26 largest airports
- Links to federal regulations and codes of practice on accessible transportation
- A web-based tool with travel tips for people with disabilities
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Helps with complaints related to a person's disability that occurred while travelling on the national transportation system. Includes:
- Airlines operating within, to, or from Canada
- Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States
- Airports, rail stations and ferry terminals located in Canada
- Services that are integral to the transportation services provided by a carrier or terminal located in Canada
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Provides consumer protection for air travellers. Helps air passengers resolve complaints about air travel within, to and from Canada.
Accepts complaints about:
Accepts complaints about:
- Flight delays and cancellations
- Missed connections and schedule changes
- Lost, delayed or damaged baggage
- Denied boarding
- Bumping due to overbooking
- Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory
- Level or quality of customer service
- Independent loyalty programs
- Travel agents or tour operators
- Safety, security or noise on aircraft
- Airport terminal or security problem
- Unfair competitive practices
- Bilingual service
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Provides information, guidance and dispute resolution about:
- Level of service provided by railway companies to shippers
- Rail noise and vibration
- Railway crossings and other issues
- Help with shipper and community rights and obligations
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- Disaster / Extreme Weather
- Dental and Pharmacare
- Education and Training
- Family and Children Financial Assistance
- Financial Assistance for Indigenous Peoples
- Financial Assistance for Older Adults
- Financial Assistance for People with Disabilities
- Government Benefits
- Health Expense and Medical Equipment
- Home Purchase and Rental Support
- Home Renovation and Repair Assistance
- Medical Transportation Assistance
- Money Management and Tax Supports
- Recreation
- Utilities
- Veterans Financial Assistance
- Workers Financial Assistance
- Camps, Classes and Social Events
- Child and Youth
- Dental
- Find a Health Professional
- Health Condition Organizations
- Health Support Groups
- Home Supports and Long Term Care
- Hospitals and Walk-ins
- Immunizations, Medical Records, Screenings and Tests
- Medical Equipment and Specialized Needs
- Medical Expense Assistance
- Medical Transportation
- Navigation and Health Helplines
- Older Adults
- Respite, Hospice and Palliative Care
- Sexual Health
- Women, Pregnancy and Postnatal
We acknowledge that the land on which we learn, live and work is the traditional unceded territory of the Mi’kmaq people of Epekwitk, represented by the Abegweit First Nation and Lennox Island First Nation.