Air Travel Complaints

Provided by: Government of Canada - Canadian Transportation Agency - AKA: CTA

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Provides consumer protection for air travellers. Helps air passengers resolve complaints about air travel within, to and from Canada.

Accepts complaints about:

Flight delays and cancellations
Missed connections and schedule changes
Lost, delayed or damaged baggage
Denied boarding
Bumping due to overbooking
Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory

Does not accept complaints about:

Level or quality of customer service
Independent loyalty programs
Travel agents or tour operators
Safety, security or noise on aircraft
Airport terminal or security problem
Unfair competitive practices
Bilingual service

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Service Description

Provides consumer protection for air travellers. Helps air passengers resolve complaints about air travel within, to and from Canada.

Accepts complaints about:

Flight delays and cancellations
Missed connections and schedule changes
Lost, delayed or damaged baggage
Denied boarding
Bumping due to overbooking
Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory

Does not accept complaints about:

Level or quality of customer service
Independent loyalty programs
Travel agents or tour operators
Safety, security or noise on aircraft
Airport terminal or security problem
Unfair competitive practices
Bilingual service

Program Information
Service Locations & Contact Info

Products specifications

Description:	Provides consumer protection for air travellers. Helps air passengers resolve complaints about air travel within, to and from Canada. Accepts complaints about: Flight delays and cancellations Missed connections and schedule changes Lost, delayed or damaged baggage Denied boarding Bumping due to overbooking Cases where a passenger feels that the airline's contract is unclear, unjust, unreasonable or discriminatory Does not accept complaints about: Level or quality of customer service Independent loyalty programs Travel agents or tour operators Safety, security or noise on aircraft Airport terminal or security problem Unfair competitive practices Bilingual service
Eligibility:	Open to all
Fees:	No fees
How to Access:	Travelers should contact the airline to resolve the issue first and wait for their reply at least 30 days * File a complaint via online webform
Documents Required:	Supporting documents such as: Tickets * Claim forms * Receipts of expenses for reimbursement * Medical documentation * Any correspondence with transportation provider
Language:	English * French
Website:	https://rppa-appr.ca/eng
Coverage Area:	Kanata / Canada
Program Hours:	24/7 website

Canadian Transportation Agency- AKA: CTA

60 Laval Street, Unit 01, Gatineau, QC J8X 3G9
Coverage Area: Kanata / Canada
Accessibility: Wheelchair accessible
Mon: 9am - 9pm
Tue: 9am - 9pm
Wed: 9am - 9pm
Thu: 9am - 9pm
Fri: 9am - 9pm
AST hours
info@otc-cta.gc.ca

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Air Travel Complaints

Service Description

Canadian Transportation Agency- AKA: CTA

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Mon:	9am - 9pm
Tue:	9am - 9pm
Wed:	9am - 9pm
Thu:	9am - 9pm
Fri:	9am - 9pm