Accessibility Complaints About Transportation Services

Helps with complaints related to a person's disability that occurred while travelling on the national transportation system. Includes:

Airlines operating within, to, or from Canada
Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States
Airports, rail stations and ferry terminals located in Canada
Services that are integral to the transportation services provided by a carrier or terminal located in Canada

Complaints are assessed and may be dealt with through facilitation, mediation, adjudication or arbitration.

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Service Description

Helps with complaints related to a person's disability that occurred while travelling on the national transportation system. Includes:

Airlines operating within, to, or from Canada
Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States
Airports, rail stations and ferry terminals located in Canada
Services that are integral to the transportation services provided by a carrier or terminal located in Canada

Complaints are assessed and may be dealt with through facilitation, mediation, adjudication or arbitration.

Products specifications

Description:	Helps with complaints related to a person's disability that occurred while travelling on the national transportation system. Includes: Airlines operating within, to, or from Canada Rail, ferry and bus carriers that operate between provinces or territories or between Canada and the United States Airports, rail stations and ferry terminals located in Canada Services that are integral to the transportation services provided by a carrier or terminal located in Canada Complaints are assessed and may be dealt with through facilitation, mediation, adjudication or arbitration.
Eligibility:	Anyone living with a permanent, temporary, or episodic impairment, including: -Physical -Mental -Intellectual -Cognitive -Learning -Communication -Sensory
Fees:	No fees
How to Access:	Individuals should first try to reach a resolution with the transportation provider and allow the provider 30 days to reply * Complete webform or call if assistance is required
Documents Required:	Supporting documents such as: Tickets * Claim forms * Receipts of expenses for reimbursement * Medical documentation * Any correspondence with transportation provider
Language:	English * French
Website:	https://otc-cta.gc.ca/eng/accessibility-complaints-about-transportation-services
Coverage Area:	Kanata / Canada
Program Hours:	AST phone hours

60 Laval Street, Unit 01, Gatineau, QC J8X 3G9
Coverage Area: Kanata / Canada
Accessibility: Wheelchair accessible
Mon: 9am - 9pm
Tue: 9am - 9pm
Wed: 9am - 9pm
Thu: 9am - 9pm
Fri: 9am - 9pm
AST hours
info@otc-cta.gc.ca