Reports

211s across Canada gather specific key data of people who reach out to 211. This data includes demographic information and needs. This data is important as it provides broad provincial and regional snapshots that can help identify service gaps and barriers. The data can support organizations, funders, and governments in their decisions around programs and policies that improve the well-being of PEI residents. 

Please note that any data collected is always anonymized and non-identifiable. We would never share personal information. 

2025 Data 

• 

  3,128

  Contacts Handled

  (calls, texts, and emails)

• 

  41,714

  Tracked Website Visits

• 

  6 minutes 19 seconds

  Average Call Length

• 

  96%

  Caller Satisfaction

• 

  4,033

  Number of Referrals Provided

Top Needs Identified Across PEI in 2025

211 PEI Community Navigators made referrals to a wide variety of non-profit, community, and government programs. From those referrals, needs of callers are identified.

By reviewing which webpages were viewed on the 211 PEI website, we can also identify needs. 

Callers’ Needs

Top Webpages Viewed 

1. Power Outage Information, Maritime Electric
2. PEI To Nova Scotia Ferry, Northumberland Ferries
3. Home Heating Assistance, Salvation Army
4. Holiday Help Guide, 211 PEI
5. Patient Registry Program, Health PEI0
6. Immunization Records, Health PEI
7. Community Fridges & Pantries In PEI
8. Disposal Facilities, Island Waste Management Corporation
9. Housing Services - Family Housing Program, Government Of PEI
10. Financial Assistance Category, 211 PEI Website 

Unmet Needs

Just as caller needs are tracked, unmet needs are also tracked. Needs can be unmet for a variety of reasons – there is no program that exists to meet the need, the caller has already accessed the program, the program is at capacity, caller does not have transportation, the caller does not meet eligibility criteria, amongst others. In 2025, 298 needs were recorded as being unmet. The top unmet needs in 2025 were primarily in areas connected to cost of living affordability: 

• General Financial Assistance
• Help Paying Utilities
• Subsidies for Seniors to Stay in their Homes
• Food
• Housing Supports (including shelters)
• Dental and Medical Related Costs 

Needs Across Canada

To view the needs of 211 clients across Canada, visit 211.ca.  

Annual Reports

As a signature service of United Way PEI, 211 PEI is proud to be a part of the United Way Maritimes, serving Central & Southwestern NB, PEI & Mainland NS. To view United Way Maritimes 2024/25 Annual Report, click here. The 211 PEI specific content can be viewed here.