Consumer Protection and Regulation

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• The refusal, revocation or amendment of a permit, grass headland variance, grass headland exemption, or authorization
• The refusal of approval of a management plan
• The issuance of an emergency field order

• Land use planning
• Highway access
• Unsightly properties
• Heritage places

• Rental agreement disputes between tenants and landlords
• Rent increases for residential property or disputes about security deposits
• Disputes about termination of leases, including eviction
• Landlords seeking unpaid rent

• Hearing concerns directly from children, youth and their families and helping them to have their concerns heard and taken seriously.
• Concerns might centre around experiences with government agencies such as: Adoption Services * Health/Mental Health/Addiction Services * Child Protection * Education * Justice * Social Services * Or other agencies.
• Connects youth and their families to programs and services

Provides a phone line to answer questions about insurance, insurance policy and general understanding of insurance. Questions will be answered by experienced insurance professionals in simple terms to help understand insurance policy or claim insurance.

Tenants who have health-related concerns about their rental accommodations that have not been addressed in a reasonable period of time by their landlord or property owner can contact Environmental Health for information or to request an environmental health inspection. Concerns include:

• Potable water concerns (example: not hot water, no running water, etc.)
• Sewage or septic concerns (example: sewage back-up, clogged pipes, etc.)
• Pest infestations inside the dwelling
• Mould, as a result of water damage

Non-health related tenant issues/questions (rental agreement, evictions etc.) are addressed by the Office of the Director of Residential Property.