Consumer Complaints

Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including:

• Home phone
• Long distance phone services (including prepaid calling cards)
• Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers
• Wireless phone services (including voice, data, and text)
• Wired and wireless internet access services
• White page directories, directory assistance, and operator services
• Other unregulated retail telecom services (other than those that are excluded from their mandate)

Assists with most types of problems that can arise between a consumer and a service provider, including:

• Compliance with contract terms and commitments (but not the contract terms themselves)
• Billing disputes and errors (but not the price of the service itself)
• Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another
• Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts

See website for list of services and issues that CCTS cannot help with.

Concerned residents living in jurisdictions that do not have their own unsightly property by-laws can file an unsightly property complaint against properties they think are in violation of the Unsightly Property Act. A department representative will inspect the site.

An unsightly property refers to any property that has dilapidated buildings, derelict vehicles and litter located on the property which is visible to the public.

Receives and investigates complaints from the public about medical care received by animals from licensed veterinarians in PEI.