Telecom and Television Service Complaints

Provided by: Commission for Complaints for Telecom-Television Services - AKA: CCTS

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Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including:

Home phone
Long distance phone services (including prepaid calling cards)
Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers
Wireless phone services (including voice, data, and text)
Wired and wireless internet access services
White page directories, directory assistance, and operator services
Other unregulated retail telecom services (other than those that are excluded from their mandate)

Assists with most types of problems that can arise between a consumer and a service provider, including:

Compliance with contract terms and commitments (but not the contract terms themselves)
Billing disputes and errors (but not the price of the service itself)
Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another
Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts

See website for list of services and issues that CCTS cannot help with.

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Service Description

Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including:

Home phone
Long distance phone services (including prepaid calling cards)
Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers
Wireless phone services (including voice, data, and text)
Wired and wireless internet access services
White page directories, directory assistance, and operator services
Other unregulated retail telecom services (other than those that are excluded from their mandate)

Assists with most types of problems that can arise between a consumer and a service provider, including:

Compliance with contract terms and commitments (but not the contract terms themselves)
Billing disputes and errors (but not the price of the service itself)
Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another
Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts

See website for list of services and issues that CCTS cannot help with.

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Products specifications

Description:	Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including: Home phone Long distance phone services (including prepaid calling cards) Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers Wireless phone services (including voice, data, and text) Wired and wireless internet access services White page directories, directory assistance, and operator services Other unregulated retail telecom services (other than those that are excluded from their mandate) Assists with most types of problems that can arise between a consumer and a service provider, including: Compliance with contract terms and commitments (but not the contract terms themselves) Billing disputes and errors (but not the price of the service itself) Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts See website for list of services and issues that CCTS cannot help with.
Eligibility:	Telecommunications: -Consumers or small business owners (monthly bill is normally under $2,500) who have been unable to resolve a dispute with their service provider -Accepts complaints about unregulated local phone (including white page directories, operator services, or directory assistance), long distance, wireless, internet, or any combination of these -They may be able to assist you even if your service provider does not currently participate in the CCTS TV: -Consumers (but not small business TV customers) with TV complaints who have been unable to resolve a dispute with their service provider -Accepts TV complaints only when the facts leading up to the complaint occurred on or after September 1, 2017 -Your TV service provider must participate in the CCTS (some service providers are not required to do so)
Fees:	No fees
How to Access:	Complete online questionnaire to submit the complaint
Documents Required:	Documentation associated with the complaint
Language:	English * French
Website:	https://www.ccts-cprst.ca/for-consumers/telecom-complaints/online-complaint-form/
Coverage Area:	Kanata / Canada

Commission for Complaints for Telecom-Television Services- AKA: CCTS

No physical location, Ottawa, ON K1A 0S4
Coverage Area: Kanata / Canada
Accessibility: Not applicable
Mon: 10am - 9pm
Tue: 10am - 9pm
Wed: 10am - 9pm
Thu: 10am - 9pm
Fri: 10am - 9pm
AST hours
response@ccts-cprst.ca

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Telecom and Television Service Complaints

Service Description

Commission for Complaints for Telecom-Television Services- AKA: CCTS

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Mon:	10am - 9pm
Tue:	10am - 9pm
Wed:	10am - 9pm
Thu:	10am - 9pm
Fri:	10am - 9pm