Commission for Complaints for Telecom-Television Services

Aims to resolve a wide range of complaints about products and services offered in the telecommunications (telecom) sector, including:

• Home phone
• Long distance phone services (including prepaid calling cards)
• Subscription TV services provided by cable, Internet Protocol television (IPTV), and national satellite direct-to-home (DTH) TV service providers
• Wireless phone services (including voice, data, and text)
• Wired and wireless internet access services
• White page directories, directory assistance, and operator services
• Other unregulated retail telecom services (other than those that are excluded from their mandate)

Assists with most types of problems that can arise between a consumer and a service provider, including:

• Compliance with contract terms and commitments (but not the contract terms themselves)
• Billing disputes and errors (but not the price of the service itself)
• Service delivery complaints: Installation, repair or disconnection of service * Quality of the service or unreasonable interruptions to service * Transfers of service from one provider to another
• Credit management complaints: Security deposits * Payment arrangements * Collections treatment of customer accounts

See website for list of services and issues that CCTS cannot help with.