Consumer Complaints

Responds to and investigates complaints from the public regarding the standards of practice about registered nurses, nurse practitioners, registered psychiatric nurses, and midwives.

The nature of the complaint affects how it is handled. The resolution process may involve mediation, dismissal, investigation by an Investigation Committee or Investigator, or possibly a hearing. Complaints cannot be anonymous.

Responds to and investigates complaints from members of the public regarding the practice of a registrant or the operation of a pharmacy in Epekwitk / PEI. Complaints can be a range of professional conduct issues, but excludes the following:

• Fees and related financial issues
• Billing or money collection problems
• Services not related to one's health care needs
• Problems caused by one's own inappropriate conduct

Responds to and investigates complaints from members of the public about doctors licensed by the College to practice medicine in Epekwitk / PEI. Complaints can be about any alleged misconduct.

• A municipal police officer
• A provincial conservation officer
• A security police officer of the University of Prince Edward Island
• The Chief Officer of any of the above services

Receives and responds to compliments and complaints from users of PEI's health care system. Submissions can be made online, by phone, or by mail.

Anyone with concerns about the conduct of an RCMP police officer, civilian member or a supernumerary special constable can make a complaint.

No direct involvement in the incident is necessary, complaints can be made on behalf of someone else, or as a witness to an incident.

The RCMP member must have been performing their duties at the time of the conduct concern.

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