Helps families with children who have complex medical needs navigate the healthcare system, finding both medical and non-medical services through support, education, advocacy, and referrals to programs and services. Includes:
- Understand medical diagnosis and needs
- Answer questions about screening, testing, and care plans
- Navigate the healthcare system
- Listen to concerns
- Connect with programs and services (social programs, community groups, counselling, spiritual care)
- Support during out-of-province medical travel
- Coordinate care between provinces
- Connect to financial resources for medications, travel, and medical supplies
Note: The navigators cannot provide medical care.