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Office for Client Satisfaction

Organization Description
List of Services

A neutral organization that receives, reviews and responds to suggestions, compliments, and complaints about Service Canada's delivery of services.

Email directly through website

140 Promenade du Portage, Gatineau, ON K1A 0J9
Coverage Area: Kanata / Canada
Accessibility: Not applicable
Mon: 9am - 9pm
Tue: 9am - 9pm
Wed: 9am - 9pm
Thu: 9am - 9pm
Fri: 9am - 9pm
AST hours
English * French
www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html

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Client Feedback and Complaints

Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services.

Focuses on service delivery issues such as:

Benefits not received in the amount of time specified by the program
Difficulty getting through by phone to Service Canada's programs and services
Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative

In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager.

Email directly through website

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We acknowledge that the land on which we learn, live and work is the traditional unceded territory of the Mi’kmaq people of Epekwitk, represented by the Abegweit First Nation and Lennox Island First Nation.