Client Feedback and Complaints

Provided by: Office for Client Satisfaction

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Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services.

Focuses on service delivery issues such as:

Benefits not received in the amount of time specified by the program
Difficulty getting through by phone to Service Canada's programs and services
Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative

In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager.

Email directly through website

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Service Description

Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services.

Focuses on service delivery issues such as:

Benefits not received in the amount of time specified by the program
Difficulty getting through by phone to Service Canada's programs and services
Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative

In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager.

Email directly through website

Program Information
Service Locations & Contact Info

Products specifications

Description:	Receives complaints, suggestions, and compliments regarding Service Canada's delivery of services. Focuses on service delivery issues such as: Benefits not received in the amount of time specified by the program Difficulty getting through by phone to Service Canada's programs and services Concerns/complaints regarding the treatment of a caller/client by a Service Canada representative In the case of a complaint, and whenever possible, people should first try to resolve the issue(s) with the responsible Service Canada representative or manager. Email directly through website
Eligibility:	Open to all
Fees:	No fees
How to Access:	Call or Complete an online feedback or complaint form
Documents Required:	Completed form
Language:	English * French
Website:	www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html
Coverage Area:	Kanata / Canada
Program Hours:	AST hours

Office for Client Satisfaction

140 Promenade du Portage, Gatineau, ON K1A 0J9
Coverage Area: Kanata / Canada
Accessibility: Not applicable
Mon: 9am - 9pm
Tue: 9am - 9pm
Wed: 9am - 9pm
Thu: 9am - 9pm
Fri: 9am - 9pm
AST hours

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Client Feedback and Complaints

Service Description

Office for Client Satisfaction

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Mon:	9am - 9pm
Tue:	9am - 9pm
Wed:	9am - 9pm
Thu:	9am - 9pm
Fri:	9am - 9pm