Government of Canada - Canada Revenue Agency

AKA: CRA

Organization Description
List of Services

Administers:

Tax laws for the Government of Canada and for most provinces and territories
Various social and economic benefit and incentive programs delivered through the tax system

Website contains information on:

Taxes and benefits
Forms and publications
Complaints and disputes
GST/HST credits
Canada Child Benefit

Please see website for complete list of phone numbers, hours of operation, and mailing addresses.

No physical location, Ottawa, ON
Coverage Area: Kanata / Canada
Accessibility: Not applicable
Automated 24/7 phone service * Telephone agents: Mon-Fri 7:30am-12am * Sat 8:30am-9pm AST hours
Automated service: Mon-Sun 7am-4am AST hours
English * French
www.canada.ca/en/revenue-agency

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Business and Self-employed Individual Tax Inquiries

Provides information on business and self-employment related tax inquiries such as:

Business number registration
Corporation income tax and tax credits
Free tax help for businesses
Calculating business or professional income
Trust income tax
GST/HST registration and calculations
Charities listings, registering a charity and charitable tax credits
Excise taxes, duties and levies

Canada Child Benefit

Issues a tax-free monthly payment to eligible families to help them with the cost of raising children age 18 years and younger.

The CCB might include the child disability benefit and any related provincial and territorial programs.

Canada Groceries and Essentials Benefit

A tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST they pay. The benefit amount will increase by 25% for five years starting in July 2026.

In addition, a one-time extra payment of the newly named Canada Groceries and Essentials Benefit (formerly the GST/HST credit) will be issued to eligible individuals by June 2026. This bonus payment will equal 50% of their total annual benefit amount for the 2025 to 2026 period.

Canada Revenue Agency Complaints and Disputes

Responds to tax and benefit complaints and disputes.

Canada Workers Benefit

A refundable tax credit for income eligible individuals and families, claimed when filing an income tax return. If eligible, the Advanced Canada Workers Benefit (ACWB) provides up to 50% of the benefit in advance, issued automatically in three instalments

There are two parts to the benefit: a basic amount and a disability supplement.

See website for exact payment details.

Note: Has replaced the Working Income Tax Benefit

Community Volunteer Income Tax Program

Free tax clinics are available during the tax season. Volunteers prepare income tax and benefit returns for eligible individuals who have a modest income and a simple tax situation.

Clinics are held at locations across Epekwitk / PEI and tend to run late February to late April.

See website for clinic contact details, locations, hours, and if clinic is walk-in, drop-off, by appointment or virtual. Locations are added to the website as they become available.

Disability Tax Credit

A non-refundable tax credit that helps individuals with disabilities or their supporting persons reduce the amount of income tax they may have to pay. An individual may claim the disability amount once they are eligible for the disability tax credit. This amount includes a supplement for individuals under 18 years of age at the end of the year.

E-Services Helpdesk for Individuals

Provides electronic tax services for individuals, which includes:

Filing a return
Making a payment
Changing your return
Registering a formal dispute
Changing your address
Calculating your family benefits
Getting direct deposit
Receiving online mail

Income Tax

Tax information for individuals, businesses, charities, and trusts.

Tax Information Phone Service

Automated phone service provides tax information to individuals and businesses. Includes general tax information on:

GST/HST Credit
Canadian Child Benefit (CCB)
Registered Retirement Savings Plans (RRSP)
Business information
Tax Free Savings Account (TFSA)

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Government of Canada - Canada Revenue Agency

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