Resources tagged with 'Complaints and Assistance'

Reviews complaints and challenges the policies and decisions of Veterans Affairs Canada (VAC) where individual or systemic unfairness is identified. It serves as an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.

The public can submit complaints if they feel they have been treated unfairly by VAC. The Ombudsman can:

• Assist with accessing programs and services individuals are entitled to
• Collaborate with VAC to find solutions and drive improvements
• Identify systemic issues to help reduce future problems for others

See website for limits of authority and when the Ombudsman cannot intervene.