Veterans Ombud Complaints and Assistance

Reviews complaints and challenges the policies and decisions of Veterans Affairs Canada (VAC) where individual or systemic unfairness is identified. It serves as an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.

The public can submit complaints if they feel they have been treated unfairly by VAC. The Ombudsman can:

Assist with accessing programs and services individuals are entitled to
Collaborate with VAC to find solutions and drive improvements
Identify systemic issues to help reduce future problems for others

See website for limits of authority and when the Ombudsman cannot intervene.

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Service Description

The public can submit complaints if they feel they have been treated unfairly by VAC. The Ombudsman can:

Assist with accessing programs and services individuals are entitled to
Collaborate with VAC to find solutions and drive improvements
Identify systemic issues to help reduce future problems for others

See website for limits of authority and when the Ombudsman cannot intervene.

Program Information
Service Locations & Contact Info

Products specifications

Description:	Reviews complaints and challenges the policies and decisions of Veterans Affairs Canada (VAC) where individual or systemic unfairness is identified. It serves as an independent and respected voice for fairness and a champion for the well-being of Veterans and their families. The public can submit complaints if they feel they have been treated unfairly by VAC. The Ombudsman can: Assist with accessing programs and services individuals are entitled to Collaborate with VAC to find solutions and drive improvements Identify systemic issues to help reduce future problems for others See website for limits of authority and when the Ombudsman cannot intervene.
Eligibility:	Veterans and their families or representative who have been treated unfairly by Veterans Affairs Canada
Fees:	No fees
How to Access:	Issues must try and be resolved with VAC before making a complaint to the Ombudsman * Submit a complaint through the online form* For assistance, call or email
Documents Required:	Written details about the complaint and any supporting documentation
Language:	English * French
Website:	https://www.ombudsman-veterans.gc.ca
Coverage Area:	Kanata / Canada

Office of the Veterans Ombud- AKA: Office of the Veterans Ombudsman (former name)

No physical location
Coverage Area: Kanata / Canada
Accessibility: Not applicable
Mon: 8:30am - 4:30pm
Tue: 8:30am - 4:30pm
Wed: 8:30am - 4:30pm
Thu: 8:30am - 4:30pm
Fri: 8:30am - 4:30pm
info@ombudsman-veterans.gc.ca

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Veterans Ombud Complaints and Assistance

Service Description

Office of the Veterans Ombud- AKA: Office of the Veterans Ombudsman (former name)

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Mon:	8:30am - 4:30pm
Tue:	8:30am - 4:30pm
Wed:	8:30am - 4:30pm
Thu:	8:30am - 4:30pm
Fri:	8:30am - 4:30pm