Ombudsman for Banking Services and Investments

Provides dispute-resolution services for consumers and small businesses who cannot resolve a complaint with their banking or investment firm. Investigators gather information from both parties, review the facts, and may request additional details or documents.

Investigations consider good financial practices, relevant laws, regulatory guidance, and applicable professional standards or codes of conduct.

Decisions are made based on fairness to both sides, and the organization does not advocate for either party.