211 PEI: THE ISLAND'S TRUSTED COMMUNITY NAVIGATION SERVICE
DIAL 2-1-1 TO CONNECT TO LIVE HELP 24/7
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Government of Canada - Immigration, Refugees and Citizenship Canada
AKA: IRCC; CIC; Citizenship and Immigration CanadaFacilitates the arrival of immigrants, provides protection to refugees, and offers programming to help newcomers settle in Canada.
Also responsible for Canadian passports.
Also responsible for Canadian passports.
Operations Support Centre, 365 Laurier Avenue West , Ottawa, ON K1A 1L1Coverage Area: Kanata / Canada
Accessibility: Not applicable
Client Support Centre phone service hours are Monday-Friday 8am-4pm * 24/7 automated phone service available Passport Inquiry Phone Line: Mon-Fri 8:30am-5pm 
English * French
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Issues Canadian passports and other types of travel documents. These include:
- Regular Passport
- Diplomatic Passport
- Special Passport
- Emergency Travel Documents
- Temporary Passport
- Refugee Travel Document
- Certificate of Identity
Receiving agents can only accept regular passport applications and simplified renewal passport applications. All other types of travel documents must be issued from a Passport Canada office. See website for locations.
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Answers questions about Immigration, Refugees and Citizenship services and programs, or applications that are currently being processed inside Canada.
Please note: They cannot make decisions on applications or help process applications faster, unless you meet the criteria for urgent processing.
Please note: They cannot make decisions on applications or help process applications faster, unless you meet the criteria for urgent processing.
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An online resource for Canadians to find out how they can help refugees. Includes:
- An interactive map of federally funded organizations that may be in need of resources
- A list of sponsorship Agreement Holders (SAHs) that help support newcomers
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Replacements for lost or stolen passports can be provided. Replacement of damaged passports is recommended to avoid significant delays or being denied entry at border crossings.
Lost, stolen and found passports should be reported as soon as possible.
Found passports can be returned to a passport office, a local police station, or sent in by mail.
Lost, stolen and found passports should be reported as soon as possible.
Found passports can be returned to a passport office, a local police station, or sent in by mail.
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Provides information on programs and services for new immigrants such as:
- Getting a permanent resident card
- Permanent resident travel documents
- Preparing for life and work in Canada
- Protection against fraud
- Travel outside of Canada as a permanent resident
- Starting a new life in Canada
- First tax year in Canada
- Immigrant services near you
- Applying for citizenship
- Updating your address
- Immigration status documents
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Provides online information on how to:
- Apply for refugee status from within Canada
- Come to Canada as a refugee
- Sponsor a refugee
- Find refugee services in Canada
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- Disaster / Extreme Weather
- Dental and Pharmacare
- Education and Training
- Family and Children Financial Assistance
- Financial Assistance for Indigenous Peoples
- Financial Assistance for Older Adults
- Financial Assistance for People with Disabilities
- Government Benefits
- Health Expense and Medical Equipment
- Home Purchase and Rental Support
- Home Renovation and Repair Assistance
- Medical Transportation Assistance
- Money Management and Tax Supports
- Recreation
- Utilities
- Veterans Financial Assistance
- Workers Financial Assistance
- Camps, Classes and Social Events
- Child and Youth
- Dental
- Find a Health Professional
- Health Condition Organizations
- Health Support Groups
- Home Supports and Long Term Care
- Hospitals and Walk-ins
- Immunizations, Medical Records, Screenings and Tests
- Medical Equipment and Specialized Needs
- Medical Expense Assistance
- Medical Transportation
- Navigation and Health Helplines
- Older Adults
- Respite, Hospice and Palliative Care
- Sexual Health
- Women, Pregnancy and Postnatal
We acknowledge that the land on which we learn, live and work is the traditional unceded territory of the Mi’kmaq people of Epekwitk, represented by the Abegweit First Nation and Lennox Island First Nation.