CRTC Support Centre

AKA: Canadian Radio-television and Telecommunications Commission Support Centre

Handles specific complaints about television, internet, phone telemarketing and spam. Includes:

Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges.
Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met.
TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution)
Internet: Accessibility, internet not available, slow internet speeds

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Service Description

Handles specific complaints about television, internet, phone telemarketing and spam. Includes:

Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges.
Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met.
TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution)
Internet: Accessibility, internet not available, slow internet speeds

Products specifications

Description:	Handles specific complaints about television, internet, phone telemarketing and spam. Includes: Mobile (Cellular) Phone: Accessibility, quality of service, telemarketers, political robo calls, misleading or aggressive telemarketers, billing errors, roaming charges. Home Phone: Accessibility, quality of service (porting number when changing provider, unavailable service, service not delivered as promised), disconnection fees, overbilling , rate increases, poor customer service, contract terms and conditions not being met. TV: Accessibility, excessively loud TV commercials, being charged for paper bills, equipment (not including PVR's, digital boxes, and remote controls), programming (available channels, signal substitution) Internet: Accessibility, internet not available, slow internet speeds
Eligibility:	Open to all
Fees:	No fees
How to Access:	Call or visit website * General questions can also be answered through live online chat
Documents Required:	Not applicable
Language:	English * French
Website:	https://crtc.gc.ca/eng/contact/question.htm
Coverage Area:	Kanata / Canada

1 Promenade du Portage, Gatineau, QC J8X 4B1
Coverage Area: Kanata / Canada
Accessibility: Unknown
Mon: 9:30am - 5:30pm
Tue: 9:30am - 5:30pm
Wed: 9:30am - 5:30pm
Thu: 9:30am - 5:30pm
Fri: 9:30am - 5:30pm
AST hours * Closed between 1pm-2pm AST
info@crtc.gc.ca